First 24-Hour Cleaning Complaint Report
12-Month Operational Review
First 24-Hour Cleaning Complaint Report | August 6, 2025 through August 5, 2026

First 24-Hour Cleaning Complaint Report

Cleaner-specific first 24-hour complaint rates paired with Airbnb overall ratings, including rating distributions and house-level results in each standalone individual report.

Portfolio cleaner KPI | August 6, 2025 through August 5, 2026

3.7% of assigned check-ins generated a qualifying cleaning complaint

From August 6, 2025 through August 5, 2026, 55 affected check-ins out of 1,476 historically assigned check-ins.

55 affected÷1,476 assigned=3.7%
1,476Assigned check-ins
55Affected check-ins
3.7%First 24-hour cleaning rate
497Airbnb reviews
4.81Average overall rating
Airbnb rating distribution | August 6, 2025 through August 5, 2026

How Guests Rated Their Stays

86.9%5-star: 432 reviews
9.1%4-star: 45 reviews
2.4%3-star: 12 reviews
1.0%2-star: 5 reviews
0.6%1-star: 3 reviews

From August 6, 2025 through August 5, 2026, the average overall rating was 4.81 from 497 valid Airbnb reviews. Reviews were attributed to the cleaner assigned to each house on the stay's check-in date.

How this is calculated: All cleaning complaint and Airbnb review results cover August 6, 2025 through August 5, 2026. An affected check-in has one or more qualifying cleaning complaints in a guest message or an “Unsatisfactory cleanliness at check-in” ticket from 4:00 PM Central Time on check-in day through 4:00 PM the next day. Each stay counts once. Maintenance-only, pool, grill, exterior trash-service, pest-control, mold, test, and administrative messages are excluded. Airbnb reviews are valid, non-removed records received from August 6, 2025 through August 5, 2026 and credited to the cleaner assigned to that house on the stay's check-in date.
Status note: A muted gray Terminated badge means the cleaner no longer has any current property assignments. Cleaning performance affects continued assignments, and consistent failure to meet Legacy Beach Homes' cleaning standards may result in termination. These reports are intended to help current cleaners improve the guest arrival experience, earn more five-star reviews, and increase their opportunity to earn $500 cleaning bonuses.
First 24-Hour Cleaning Complaint Report | August 6, 2025 through August 5, 2026

Alice Ricardo

1 house represented during the report period

15Check-ins6.7%Complaint rate5.00Airbnb rating

From August 6, 2025 through August 5, 2026: 1 reviews, 100.0% at 5 stars

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First 24-Hour Cleaning Complaint Report | August 6, 2025 through August 5, 2026

Brittney Goodwin

Terminated

3 houses represented during the report period

122Check-ins7.4%Complaint rate4.67Airbnb rating

From August 6, 2025 through August 5, 2026: 30 reviews, 86.7% at 5 stars

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First 24-Hour Cleaning Complaint Report | August 6, 2025 through August 5, 2026

Greymar Hernandez

2 houses represented during the report period

15Check-ins6.7%Complaint rate4.67Airbnb rating

From August 6, 2025 through August 5, 2026: 3 reviews, 66.7% at 5 stars

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First 24-Hour Cleaning Complaint Report | August 6, 2025 through August 5, 2026

Jessica Craig

2 houses represented during the report period

4Check-ins0.0%Complaint rateNo reviewsAirbnb rating

From August 6, 2025 through August 5, 2026: 0 reviews, 0.0% at 5 stars

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First 24-Hour Cleaning Complaint Report | August 6, 2025 through August 5, 2026

Jessyca Sarro

9 houses represented during the report period

306Check-ins3.3%Complaint rate4.88Airbnb rating

From August 6, 2025 through August 5, 2026: 125 reviews, 90.4% at 5 stars

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First 24-Hour Cleaning Complaint Report | August 6, 2025 through August 5, 2026

Johana Nolasco

6 houses represented during the report period

223Check-ins4.5%Complaint rate4.80Airbnb rating

From August 6, 2025 through August 5, 2026: 76 reviews, 88.2% at 5 stars

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First 24-Hour Cleaning Complaint Report | August 6, 2025 through August 5, 2026

Josh Cumby

9 houses represented during the report period

357Check-ins1.7%Complaint rate4.81Airbnb rating

From August 6, 2025 through August 5, 2026: 139 reviews, 86.3% at 5 stars

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First 24-Hour Cleaning Complaint Report | August 6, 2025 through August 5, 2026

Josiane Ferreira

1 house represented during the report period

36Check-ins5.6%Complaint rate4.56Airbnb rating

From August 6, 2025 through August 5, 2026: 9 reviews, 66.7% at 5 stars

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First 24-Hour Cleaning Complaint Report | August 6, 2025 through August 5, 2026

Michelle

7 houses represented during the report period

254Check-ins2.8%Complaint rate4.76Airbnb rating

From August 6, 2025 through August 5, 2026: 68 reviews, 85.3% at 5 stars

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First 24-Hour Cleaning Complaint Report | August 6, 2025 through August 5, 2026

Nicole Chouinard

2 houses represented during the report period

63Check-ins3.2%Complaint rate4.96Airbnb rating

From August 6, 2025 through August 5, 2026: 23 reviews, 95.7% at 5 stars

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First 24-Hour Cleaning Complaint Report | August 6, 2025 through August 5, 2026

Sonia Morales

2 houses represented during the report period

49Check-ins8.2%Complaint rate4.77Airbnb rating

From August 6, 2025 through August 5, 2026: 13 reviews, 84.6% at 5 stars

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First 24-Hour Cleaning Complaint Report | August 6, 2025 through August 5, 2026

Tammie Strange

Terminated

3 houses represented during the report period

32Check-ins9.4%Complaint rate4.50Airbnb rating

From August 6, 2025 through August 5, 2026: 10 reviews, 60.0% at 5 stars

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Legacy Beach Homes | Current version | August 6, 2026