Personalized First 24-Hour Cleaning Complaint Report
Sonia Morales
Sonia Morales's first 24-hour cleaning complaints and Airbnb guest ratings from August 6, 2025 through August 5, 2026.
How this is calculated: All cleaning complaint and Airbnb review results cover August 6, 2025 through August 5, 2026. An affected check-in has one or more qualifying cleaning complaints in a guest message or an “Unsatisfactory cleanliness at check-in” ticket from 4:00 PM Central Time on check-in day through 4:00 PM the next day. Each stay counts once. Maintenance-only, pool, grill, exterior trash-service, pest-control, mold, test, and administrative messages are excluded. Airbnb reviews are valid, non-removed records received from August 6, 2025 through August 5, 2026 and credited to the cleaner assigned to that house on the stay's check-in date.
Individual First 24-Hour Cleaning Complaint Report | August 6, 2025 through August 5, 2026
Sonia Morales
Helping Sonia Morales Earn More $500 Cleaning Bonuses
This report highlights the arrival issues and guest ratings that can help Sonia Morales improve each cleaning, deliver more five-star stays, and increase the opportunity to earn $500 cleaning bonuses.
49Assigned check-ins
4Affected check-ins
8.2%First 24-hour cleaning rate
13Airbnb reviews
4.77Average overall rating
Airbnb rating distribution | August 6, 2025 through August 5, 2026
How Guests Rated Their Stays After Sonia Morales's Cleanings
From August 6, 2025 through August 5, 2026, the average overall rating was 4.77 from 13 valid Airbnb reviews. Sonia Morales received 84.6% five-star reviews during this period.
House-level results | August 6, 2025 through August 5, 2026
Sonia Morales's First 24-Hour Cleaning Results and Airbnb Ratings by House
Every result below covers August 6, 2025 through August 5, 2026.
| House | Assigned check-ins | Affected | Complaint rate | Airbnb reviews | Average rating | 5-star | 4-star | 3-star | 2-star | 1-star |
|---|---|---|---|---|---|---|---|---|---|---|
| Azure | 46 | 4 | 8.7% | 13 | 4.77 | 84.6% (11) | 7.7% (1) | 7.7% (1) | 0.0% (0) | 0.0% (0) |
| Starfish | 3 | 0 | 0.0% | 0 | No reviews | No reviews | No reviews | No reviews | No reviews | No reviews |
Actionable coaching priorities | August 6, 2025 through August 5, 2026
Sonia Morales's Most Common Opportunities to Earn More $500 Cleaning Bonuses
Correcting these recurring arrival issues can help Sonia Morales deliver more five-star stays and increase the opportunity to earn $500 cleaning bonuses.
- 1Linens, bedding, or towels were not properly cleaned3 affected check-ins
- 2Floors were dirty, sandy, sticky, or not mopped2 affected check-ins
- 3Hair or bodily residue was found in guest-ready areas2 affected check-ins
- 4Bathrooms, tubs, showers, toilets, or sinks were dirty1 affected check-in
- 5Cleaning was unfinished at the 4:00 PM check-in time1 affected check-in
Qualifying evidence | August 6, 2025 through August 5, 2026
Sonia Morales's Affected Check-ins, Newest to Oldest
Azure: 7/12/26
Message #103883 | 7/12/26 16:12:32
Hi we are here but looks like she is still cleaning
Azure: 7/5/26
Message #103035 | 7/6/26 09:46:04
We resolved the issue ourselves by cleaning it and washing sheets - there is no need for them to come
Ticket #9113 | 7/5/26 22:00:41
First floor room to the right upon entering did not have sanitized toilet and hair was found on pillows.
Second floor bedroom to the left of the steps had a clump of hair in the shower and the toilet was not sanitized. Pictures were taken & sheets are being rewashed. We understand there is a quick turnaround but cleanliness is a number one priority especially with a toddler here
Azure: 6/3/26
Ticket #8742 | 6/3/26 23:05:55
The bedding in the 2nd floor bedroom right of the maintenance closet has stains all over the comforter.
Azure: 5/1/26
Ticket #8447 | 5/2/26 14:54:49
Pictures were sent of our beds that are disgusting and dirty with other peoples hair and make up on them.