Personalized First 24-Hour Cleaning Complaint Report
Johana Nolasco
Johana Nolasco's first 24-hour cleaning complaints and Airbnb guest ratings from August 6, 2025 through August 5, 2026.
How this is calculated: All cleaning complaint and Airbnb review results cover August 6, 2025 through August 5, 2026. An affected check-in has one or more qualifying cleaning complaints in a guest message or an “Unsatisfactory cleanliness at check-in” ticket from 4:00 PM Central Time on check-in day through 4:00 PM the next day. Each stay counts once. Maintenance-only, pool, grill, exterior trash-service, pest-control, mold, test, and administrative messages are excluded. Airbnb reviews are valid, non-removed records received from August 6, 2025 through August 5, 2026 and credited to the cleaner assigned to that house on the stay's check-in date.
Individual First 24-Hour Cleaning Complaint Report | August 6, 2025 through August 5, 2026
Johana Nolasco
Helping Johana Nolasco Earn More $500 Cleaning Bonuses
This report highlights the arrival issues and guest ratings that can help Johana Nolasco improve each cleaning, deliver more five-star stays, and increase the opportunity to earn $500 cleaning bonuses.
223Assigned check-ins
10Affected check-ins
4.5%First 24-hour cleaning rate
76Airbnb reviews
4.80Average overall rating
Airbnb rating distribution | August 6, 2025 through August 5, 2026
How Guests Rated Their Stays After Johana Nolasco's Cleanings
From August 6, 2025 through August 5, 2026, the average overall rating was 4.80 from 76 valid Airbnb reviews. Johana Nolasco received 88.2% five-star reviews during this period.
House-level results | August 6, 2025 through August 5, 2026
Johana Nolasco's First 24-Hour Cleaning Results and Airbnb Ratings by House
Every result below covers August 6, 2025 through August 5, 2026.
| House | Assigned check-ins | Affected | Complaint rate | Airbnb reviews | Average rating | 5-star | 4-star | 3-star | 2-star | 1-star |
|---|---|---|---|---|---|---|---|---|---|---|
| Encore | 40 | 2 | 5.0% | 15 | 4.73 | 93.3% (14) | 0.0% (0) | 0.0% (0) | 0.0% (0) | 6.7% (1) |
| Harmony | 39 | 2 | 5.1% | 9 | 4.78 | 77.8% (7) | 22.2% (2) | 0.0% (0) | 0.0% (0) | 0.0% (0) |
| Melody | 36 | 0 | 0.0% | 19 | 4.84 | 89.5% (17) | 5.3% (1) | 5.3% (1) | 0.0% (0) | 0.0% (0) |
| Symphony | 45 | 3 | 6.7% | 22 | 4.91 | 90.9% (20) | 9.1% (2) | 0.0% (0) | 0.0% (0) | 0.0% (0) |
| Tango | 21 | 2 | 9.5% | 2 | 5.00 | 100.0% (2) | 0.0% (0) | 0.0% (0) | 0.0% (0) | 0.0% (0) |
| Whimsy | 42 | 1 | 2.4% | 9 | 4.56 | 77.8% (7) | 11.1% (1) | 0.0% (0) | 11.1% (1) | 0.0% (0) |
Actionable coaching priorities | August 6, 2025 through August 5, 2026
Johana Nolasco's Most Common Opportunities to Earn More $500 Cleaning Bonuses
Correcting these recurring arrival issues can help Johana Nolasco deliver more five-star stays and increase the opportunity to earn $500 cleaning bonuses.
- 1Floors were dirty, sandy, sticky, or not mopped6 affected check-ins
- 2Trash, debris, food, or prior guest items were left behind5 affected check-ins
- 3Linens, bedding, or towels were not properly cleaned4 affected check-ins
- 4Kitchen surfaces, appliances, dishes, or cabinets were dirty3 affected check-ins
- 5Furniture or upholstery was dirty or stained2 affected check-ins
- 6Hair or bodily residue was found in guest-ready areas2 affected check-ins
- 7Bathrooms, tubs, showers, toilets, or sinks were dirty1 affected check-in
- 8Walls, switches, vents, or other surfaces were dirty1 affected check-in
- 9Cleaning was unfinished at the 4:00 PM check-in time1 affected check-in
- 10Outdoor guest areas were not properly cleaned1 affected check-in
Qualifying evidence | August 6, 2025 through August 5, 2026
Johana Nolasco's Affected Check-ins, Newest to Oldest
Encore: 7/6/26
Ticket #9122 | 7/6/26 16:25:35
Cleaners are still cleaning well after 4p check in time and they are not close to being done. The condition of the rental was unsatisfactory and disappointing upon arrival, which is not acceptable considering the expense and how we followed every rule for check in. There was even tobacco spit in a bottle in the fridge.
Message #103139 | 7/6/26 16:21:09
The problem cannot be resolved via sending a cleaning crew. The problem is that the cleaning is not done by the 4p check in time, the cleaners are here, and they are not close to being done.
Message #103137 | 7/6/26 16:14:40
Thank you. We are here (and it’s past the 4p check in time) and the cleaners are still cleaning and the house is unfortunately still dirty. So we are going to start unloading because we have fresh food but I was not expecting a dirty rental upon arrival after check in time.
Tango: 7/4/26
Ticket #9099 | 7/4/26 16:10:53
Floors need to be swept and cleaned.
Symphony: 6/26/26
Ticket #9009 | 6/26/26 22:21:49
Hi! We just noticed that the kitchen was not well cleaned-food splattered on cabinets, found an empty Doritos bag in a drawer. Also your trash can is marking your cabinets on the island.
A few of your kitchen items are in need of replacement, see pics
We also have noticed a lot of hand prints on walls throughout the house.
Is there any way we could get some kitchen hand towels to dry dishes. We are unable to locate any kitchen towels anywhere. Can we also get a few extra bath towels. They are very thin so they get so wet once used. Thanks for your help!
Harmony: 6/25/26
Ticket #9004 | 6/26/26 08:57:03
Upper master bath shower had a large amount of pubic hair in the bottom of it, There were loose tiles in that same shower. Also the master bedroom had sheets that were stained and didn’t look like they had been changed. We pulled them off to wash and she had to sleep another room.
Symphony: 6/7/26
Ticket #8792 | 6/8/26 01:00:36
Two of our grandsons are crawlers. Their feet and hands are literally black from crawling down stairs in main floor. We didn’t think as much of it but they are staying in 3rd floor and after bath and pajamas - clothes and hands completely black - floors definitely vacuumed but for sure not mopped at all
Will send pic tomorrow if that’s okay. Everyone in bed
Tango: 5/16/26
Ticket #8568 | 5/16/26 16:49:31
Is the house clean?? Fridge is not wiped down and has crumbs and stains
Whimsy: 5/14/26
Ticket #8554 | 5/15/26 11:46:18
Hello. Upon check in we noticed all the floors were very dirty, sandy, and left our socks turning black. We wanted to inform you about the cleanliness and have attached photos from the results of sweeping and "mopping" with lysol wipes.
Harmony: 4/30/26
Ticket #8440 | 4/30/26 19:28:00
Sticky spots left on main living from floor. Sofa covers are soiled.
Beer cans left on the deck 2nd floor
Roach clips left on floor
Cig/Blunt ends left on floor
Bear bottle left on upper deck
Dirty glass left on upper deck
Dirty towels left on deck floor
Video available but unable to upload
We want our privacy respected so we don't want anyone to enter the home during our stay. I do not agree that any of the options below would make me 100% satisfied. No other options are provided
Please instruct me in how to submit the video that was taken upon check in
Encore: 10/22/25
Ticket #7585 | 10/22/25 17:41:52
The floor on ALL levels and stairs are filthy and do not appear to have cleaned at all
Symphony: 8/14/25
Ticket #7180 | 8/14/25 20:07:39
The couch is pretty dirty and so are the chairs on the first floor, plus the second floor couch.
Added by: Eric Olson 08-17-2025 at 08:06 PM :
Will complete tomorrow 18 Aug during inspection.